Shopper policies
Buyer Legal & Policies
Last updated: September 2026 (draft)
These draft terms explain how shoppers use Vybekart to discover live commerce, place orders, and manage account data. Final legal wording will replace this placeholder content.
1. Acceptance of terms
By creating a shopper account or placing an order on Vybekart, you agree to these Buyer Terms, our Privacy Policy, and any policies linked from the app or website.
If you do not agree, please do not use the Vybekart shopper experience.
2. Accounts & eligibility
You must provide accurate phone and profile details and keep them up to date. You are responsible for activity under your account.
Vybekart may suspend accounts that appear abusive, fraudulent, or in violation of these terms.
- One person should maintain control of their login credentials.
- Do not share OTPs or verification codes with anyone.
- You must be legally able to enter a contract in India to place paid orders.
3. Orders, pricing & payments
Prices shown during a live or replay session are set by the seller partner. Checkout totals may include shipping, taxes, or platform fees where applicable.
Payment is processed through our payment partners. An order is confirmed only after successful payment authorization (or COD confirmation where offered).
4. Shipping, cancellations & returns
Delivery timelines are estimates and depend on the seller partner and logistics partners. Tracking updates appear in the Orders section when available.
Cancellation, replacement, and return eligibility follow the policy shown at checkout and on the order detail screen. Some live-deal items may have limited return windows.
5. Community conduct
Live chat and comments must remain respectful. Harassment, spam, hate speech, or attempts to circumvent payments are not allowed.
6. Privacy & data
We collect account, order, device, and usage data to run the marketplace, prevent fraud, and improve the product. Dummy placeholder: a full Privacy Policy will detail retention, processors, and your rights under applicable Indian law.
7. Contact
For shopper support, email support@vybekart.co.in or use Help & Support inside the buyer app. Company entity details are published on the Company & legal information page.
This page is a temporary draft for product wiring. It is not final legal advice and will be replaced with counsel-approved text.